Refund Policy
Our non-refundable booking and rescheduling policy
Last updated: 29 October 2026
Non-Refundable
Bookings and deposits are non-refundable
Rescheduling
Date and time changes are subject to availability and confirmation
Contact Our Team
Have your booking reference ready
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1. Overview
This Refund Policy applies to all online bookings made through our website. Payments are processed by Chamnanthang Co., Ltd. (operating as "ONEBOOKING"). Your credit card statement will display the payment as "ONEBOOKING".
Important Note
Bookings and deposits are non-refundable. You may reschedule, subject to availability and confirmation.
2. Cancellation and Rescheduling
Bookings and deposits are non-refundable, regardless of how far in advance a cancellation is requested.
You may reschedule your booking, subject to availability and confirmation. Contact us with your booking reference and preferred new date and time. Changes in the service date must be requested at least 1 day in advance. Requests made less than 1 day before the reservation may not be accommodated. A change is confirmed only when our team confirms it.
If you cannot attend, please contact us. A missed reservation does not entitle you to a refund.
3. Illness or an Emergency
If illness or an emergency affects your visit, contact our team to discuss rescheduling. The non-refundable policy still applies; a medical certificate does not create a refund entitlement.
4. Changes by Three Monkeys
Weather, safety concerns or unforeseen circumstances may require changes to a reservation. If Three Monkeys cancels your reservation, you may receive a full refund with no processing fee deducted or reschedule to another date at no additional cost.
5. Third-Party Bookings
If you purchased through a third-party distributor, travel agent, or online travel agency (OTA):
- Their cancellation and refund policies apply, not ours
- Please contact the original point of purchase for refund requests
- We cannot process refunds for bookings not made directly through our website
6. Changes to Your Booking
If your group size or seating requirements change, contact us with your booking reference. Changes depend on availability and confirmation. Reducing the number of guests or changing the package does not make the booking payment or deposit refundable.
7. How to Request Rescheduling
Email enjoy@threemonkeysphuket.com or call +66 98-010-8838. Provide your booking reference, existing reservation date and time, and the new date and time you would prefer.
Our team will check availability and confirm the arrangement. Keep the confirmation with your booking details.
8. Non-Refundable Items
The following are non-refundable:
9. Disputes
If you have a payment concern or believe there is an error with your booking:
Contact us at enjoy@threemonkeysphuket.com with your booking reference
We will investigate and respond within 3 business days
If the issue remains unresolved, you may contact your bank or card issuer
10. Contact Information
For Booking Changes
enjoy@threemonkeysphuket.com
Include your booking reference
Urgent Inquiries
+66 98-010-8838
For payment-related inquiries, you may also contact: Chamnanthang Co., Ltd. (ONEBOOKING) at support@onebooking.co