Refund Policy
Clear and fair refund guidelines for your peace of mind
Last updated: February 2026
Full Refund
Cancel 24+ hours before reservation
(5% processing fee applies)
Medical Cases
With valid medical certificate
(5% processing fee applies)
No Refund
Less than 24 hours notice
or no-show
Quick Navigation
1. Overview
This Refund Policy applies to all online bookings made through our website. Payments are processed by Chamnanthang Co., Ltd. (operating as "ONEBOOKING"). Your credit card statement will display the payment as "ONEBOOKING".
Important Note
A 5% processing fee will be deducted from all refunds to cover payment gateway and administrative costs.
2. Standard Cancellation & Refund
2.1 More Than 24 Hours Before Reservation
2.2 Less Than 24 Hours Before Reservation
2.3 No-Show
3. Medical & Emergency Cancellations
We understand that emergencies happen. For cancellations due to medical emergencies or accidents:
- A valid medical certificate is required
- The certificate must be dated and clearly state the condition
- Submit the certificate to enjoy@threemonkeysphuket.com within 7 days
- Refund will be processed minus the 5% processing fee
4. Cancellation by Three Monkeys
In rare cases, we may need to cancel reservations due to:
Severe weather conditions
Safety concerns
Unforeseen circumstances
In such cases, you will receive:
Option 1
Full refund (no processing fee deducted)
Option 2
Reschedule to another date at no additional cost
5. Third-Party Bookings
If you purchased through a third-party distributor, travel agent, or online travel agency (OTA):
- Their cancellation and refund policies apply, not ours
- Please contact the original point of purchase for refund requests
- We cannot process refunds for bookings not made directly through our website
6. Partial Refunds
Partial refunds may be issued in the following situations:
- Reducing the number of guests (24+ hours notice required)
- Downgrading to a lower-priced package (24+ hours notice required)
- Service partially completed due to weather interruption
All partial refunds are subject to the 5% processing fee on the refunded amount.
7. Refund Process
7.1 How to Request a Refund
Email enjoy@threemonkeysphuket.com with:
- • Your booking reference number
- • Reason for cancellation
- • Medical certificate (if applicable)
You will receive a confirmation email within 24 hours
Approved refunds are processed within 5-10 business days
7.2 Refund Method
Refunds are issued to the original payment method used for the booking. We cannot refund to a different card or payment method.
5-10 business days (may vary by bank)
Appears as "ONEBOOKING" or "STRIPE"
8. Non-Refundable Items
The following are non-refundable:
9. Disputes
If you believe your refund request was incorrectly denied or you have not received your refund within the stated timeframe:
Contact us at enjoy@threemonkeysphuket.com with your booking reference
We will investigate and respond within 3 business days
If the issue remains unresolved, you may contact your bank or card issuer
10. Contact Information
For Refund Requests
enjoy@threemonkeysphuket.com
Include your booking reference
Urgent Inquiries
+66 98-010-8838
For payment-related inquiries, you may also contact: Chamnanthang Co., Ltd. (ONEBOOKING) at support@onebooking.co